The customer, a leading IT integration service provider with deep domain expertise, was looking for a customized self-service kiosk for land transcript printing, designed for the Land Administration Bureau. This kiosk had to seamlessly incorporate various document recognition technologies, including paper documents, IC chip cards, and RFID cards. Additionally, creating custom stickers aligning perfectly with the branding and user guidance required close tailored collaboration. For the overall industrial design, the customer required a highly aesthetic appearance with concealed components.

• High-performance Intel® CoreTM processor
• At least 4 USB ports for connected devices
• Capability of identify paper documents, IC chip cards, and RFID cards
• Built-in rollers on the back of the kiosk for easy mobility

Axiomtek has tailored a 21.5" PCAP self-service kiosk, the SSK521, to meet specific customer requirements. This advanced kiosk features integrated peripherals via its USB ports, such as a thermal printer, A4 printer, credit card reader, IC card reader, and QR code reader. It offers an option for upgrading to a touch screen with an encrypted signature pad. The semi-exposed design facilitates easy paper roll changes without the need to open the case, with alerts for low paper (under 3 meters) included. Additionally, built-in rollers on the back of the kiosk ensure easy mobility.

The integration of self-service kiosks like the SSK521 by Axiomtek into government services marks a significant advancement in enhancing citizen engagement and operational efficiency. Instead of waiting in long queues or navigating complex bureaucratic processes, self-service kiosks streamline the interactions, reducing wait times and enhancing overall satisfaction.

Axiomtek's kiosk products are easy to customize, with rich interfaces and built-in flexibility that allow our customers to choose the features that are most important to them. The SSK521 has a 21.5” projected capacitive touch panel with a 70-degree viewing angle that is easy for users to read and operate. The height of the kiosk provides a very comfortable user experience for most average people who are between 4 feet 9 to 5 feet 11. It has an integrated thermal printer, A4 printer, credit card reader, IC card reader, and QR code reader according to the customer’s request. Moreover, a front opening is added to the kiosk for easy maintenance. Its user-centered designs increase user satisfaction.

• 21.5" Full-HD multi-touch panel
• Intel® Core™ i5-8500T processor
• Dual 8GB DDR4 memory and 512GB SSD storage
• 4 USB ports on the front and 7 USB ports on the back
• Supports QR code scanner, thermal printer, RFID and IC card reader, 5-megapixel camera, and two speakers 
• Windows® 10 IoT operating system

The kiosks are often tailored to specific needs. When it comes to customization, Axiomtek crafts a variety of kiosks with aesthetics and practicality, meeting customers’ demands and presenting an adequate corporate image.

"We are extremely satisfied with the new self-service kiosks. Its sleek design with concealed components fits perfectly for the public sector. Citizens can use their ID cards to apply for and pay with credit cards, reducing document processing time and enhancing service efficiency. This solution has greatly improved our operations and boosted overall user satisfaction,” said the sales director of the customer.